Contact Us
If something on this site doesn't add up, or you've spotted a detail on one of our reviews that needs a second look, we want to hear about it. This page covers who we are, what we can help with, and how to reach us.
How to reach us
You can email us at [email protected]. We read every message and try to reply within a couple of working days, though busier periods can mean a slightly longer wait. There's no phone line or live chat for editorial enquiries — email is the quickest route to a proper answer rather than a scripted one.
What we can actually help with
- Questions about how we rate and rank the operators listed on afghanembassy.org.uk, including our full breakdown of non GamStop casinos
- Corrections — if a bonus term, wagering figure or payment method we've listed looks out of date, tell us and we'll check it
- General feedback on the site, its content or its usability
- Media or partnership enquiries relevant to the site's coverage
What we can't help with
We're an independent comparison and information site, not a casino operator, a payment processor or a support desk for any of the brands we cover. That means a few things sit outside what we can do:
- We cannot access, close or verify your account with any casino listed here — that has to go through the operator's own support team
- We cannot process withdrawals, refunds or bonus disputes on a brand's behalf
- We cannot give financial or legal advice — if you need guidance on debt, spending or gambling harm, organisations set up for that purpose are better placed to help
- We are not able to override or bypass GAMSTOP on anyone's behalf; if you've self-excluded and want to understand your options, our Responsible Gambling page is the right starting point
Before you get in touch about a specific casino
A lot of questions we receive are already answered on the site. If your query is about a particular operator's welcome offer, payment options or game selection, check the individual review first — most of the material terms (minimum deposit, wagering requirements, spins expiry) are listed alongside the offer itself rather than buried in small print elsewhere. Our guide to non GamStop casinos also covers how we compare licensing, banking and game libraries across the sites we list.
Reporting an issue with an operator
If you've had a poor experience with a brand we review — slow payouts, a bonus that didn't behave as advertised, unclear terms — let us know the specifics: which casino, what happened, and roughly when. We can't intervene directly, but reader reports do feed into how we reassess a listing, and repeated complaints about the same issue are taken seriously when we next update a review.
Who this site is for
Read our About Us page for more on how Non Gamstop Casinos approaches its reviews and who puts them together. Our Terms and Conditions set out the basis on which the site operates, including that commercial relationships with operators do not decide our rankings.
A reminder before you play
Everything on this site is intended for adults aged 18 and over. If you've excluded yourself through GAMSTOP and are considering your options, we'd encourage you to read our page on responsible gambling before making a decision, and to reach out to a support organisation if you feel you need it.